Quality Standards at DR Hydraulics and Engineering
Quality Promise
The Directors, Managament and Workforce of DR Hydraulics & Engineering
Limited
hereby pledge to every Client:
- Our prompt and dedicated personal attention
- An honest, obligation free assessment for each job
- A precise and efficient, economical quality service
- A first class job delivered on time
- Total customer satisfaction – every time
ISO-9001:2008
DR
Hydraulics & Engineering Ltd is pleased to announce that we have successfully
achieved full accreditation to the NEW ISO 2008 standard – BS EN
ISO 9001:2008
We see this as a ringing endorsement of our robust quality procedures and emphasises our dedication in delivering the high levels of service that our clients have come to expect.
ISO 9001 is widely recognized as an international standard that provides a framework for an effective quality management system. The adopted system should ensure consistency and improvement of working practices within DR Hydraulics, and in turn allow us to provide a service that meets and exceeds customer expectations.
Click here to see a copy of the certificate.
Best Working Practice
The Directors, Management and Workforce of DR Hydraulics & Engineering Limited are dedicated to provide EVERY client with a reliable, courteous, efficient and high quality service – from enquiry to inception - from repair to delivery - with the stated intention of EXCEEDING our competitor’s service level performances in quality, skilled workmanship, cost, schedule, after-service care and ultimately - Customer satisfaction.
Operating within this unique guideline, which combines our legal statutory requirements and embraces our Quality Promise and OPCOM (open communications) philosophy, we are able to personally monitor and control every aspect of our operations and performance level, enabling us to effectively gauge and report every stage of our engineering and service repair process to the Customer immediately on request.
Every aspect of our service is governed by QUALITY - and our Best Working Practice policy guides and reinforces our operational commitment to Total Customer Satisfaction
The basic 12 stage structure and sequence for monitoring the quality, craftsmanship and time window of the engineering / repair process is briefly defined below for ease of reference;
- Receive customer enquiry
- Arrange prompt Collection / Delivery to Workshop
- Clean / Strip / Assess / report repair requirements
- Cost project / prepare estimate / completion timescale
- Inform customer by telcon / fax
- Upon receipt of confirmation & receipt of order No - process unique job docs
- Order required new components / engineer new parts / undertake repairs
- Re-assemble / polish / paint
- Inspect / test finished item / complete final quality assessment
- Inform customer / arrange specific delivery date and time
- Process documentation / records / invoice
- Re-contact customer to ascertain satisfaction
Contact DR Hydraulics and Engineering today
for more information about our hydraulic and pnuematic cylinder repair
and maintenance service.
